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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lee Riser

July 31, 2025

5  out of  5
rating by Lee Riser
"I’ve had an outstanding experience working with Gregg Phillips State Farm for both home and auto insurance for 15+ years. Not only are they professional, knowledgeable, and responsive, but Gregg also truly goes above and beyond for his clients. When I had to file a claim during a particularly difficult time, Gregg stepped in with compassion and clarity, making the process smooth and far less stressful than it could have been. He took the time to explain every detail, advocated on my behalf, and ensured everything was handled quickly and fairly. It’s rare to find someone who brings both expertise and genuine care to their work. I highly recommend them to anyone looking for reliable insurance support."
We responded:
"Thank you, Lee! We really consider it a privilege to be your agent! "
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Justin Brown

July 30, 2025

5  out of  5
rating by Justin Brown
"Gregg Phillips and his staff are extremely helpful and professional! They are patient and answered all my questions."
We responded:
"Thank you, Justin! We really appreciate you! "
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Nita Temple

July 30, 2025

3  out of  5
rating by Nita Temple
"I had a huge problem because of your system being changed and different ones telling me different dates to pay this month’s bill I had set up payments after agreeing to pay on 28th but all 3 of people I talked to had a different answer to when my payment was due and I received many messages of cancellation when it was obviously a misunderstanding of dates and y’all having a new system. I hope everyone is on the same page with the due dates on my bill. I am on a budget and when something gets out of wack it messes my budget up. Thanks for better rates and coverage and hopefully all will be cleared up"
We responded:
"We appreciate the feedback and we will be reviewing your concern and will get back with you to make sure you have a clear understanding of your bill due date. Thank you for trusting in us. "
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Brent Bernard

July 29, 2025

5  out of  5
rating by Brent Bernard
"Gregg and his staff have always given great service. We have our house and cars with him. Easy to work with."
We responded:
"Thank you for allowing us the pleasure to serve you and your family!"
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Johnnie Dyes

July 29, 2025

5  out of  5
rating by Johnnie Dyes
"Accommodations"
We responded:
"Thank you for your kind review! We truly appreciate you and your family!"
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Judy Collins

July 29, 2025

5  out of  5
rating by Judy Collins
"Great service by knowledgeable agents."
We responded:
"Thank you for the kind review!!"
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Garry Graham

July 29, 2025

5  out of  5
rating by Garry Graham
"They have the best agents. Stacy is super helpful and insightful!!!!"
We responded:
"We agree that Stacy is a great asset to us! She truly loves helping people with their insurance needs! We appreciate you!"
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ICEisNice ICEbabyICE (ICEisNice)

September 11, 2024

1  out of  5
rating by ICEisNice ICEbabyICE (ICEisNice)
"Such long Beautiful stories! I sensed some type of Voodoo. The application not syncing! There was a conflict with the application and the Agent."
We responded:
"Thank you for taking time to review us. Unfortunately I do not have have any record of us interacting with you if you go by the name on your bio. If this is a true negative experience you had with our agency, please feel free to reach out directly to us for assistance. We hope that you will find us very helpful in the future. "
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Wendy Gray

September 3, 2024

5  out of  5
rating by Wendy Gray
"Wonderful service! Prompt, efficient, professional, helpful!"
We responded:
"Thank you so much for trusting us to take care of you!"
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Alice Viator

August 29, 2024

5  out of  5
rating by Alice Viator
"Since my son began attending Louisiana Tech University, we have used Gregg Phillips State Farm for my son’s rental insurance policy. Everyone is knowledgeable, efficient, and pleasant. I would definitely recommend this agency for your college students who made need to reach out to an agent when they are away from home for the first time."
We responded:
"Thank you so much for trusting us to take care of your son! We love being able to take care of our community!"
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Sarah Allen

August 15, 2024

5  out of  5
rating by Sarah Allen
"We have been customers for years now. Greg and his team treat us like family and they go above and beyond to help. Highly recommend them to anyone looking for insurance."
We responded:
"Thank you so much for your trust in us! "
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Kevin Inman

August 14, 2024

5  out of  5
rating by Kevin Inman
"Gregg Phillips and his great team are so helpful and competent"
We responded:
"Thank you so much! We love being able to serve our community!"
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Todd Burnaman

April 26, 2024

5  out of  5
rating by Todd Burnaman
"I’ve always had great experiences anytime I talk with anyone in the office. Such sweet helpful folks!"
We responded:
"Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us. Thanks again for choosing us!"
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Frankie Hamilton

March 20, 2024

5  out of  5
rating by Frankie Hamilton
"They are excellent. I love going into the office and seeing everyone. Thank you!!"
We responded:
"Thank you so much! We enjoy getting to see all of our good neighbors who come by!"
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Virginia Spivey

February 28, 2024

5  out of  5
rating by Virginia Spivey
"Everything good 😊"
We responded:
"Thank you!!"
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Mary Beth Walsh

February 26, 2024

5  out of  5
rating by Mary Beth Walsh
"Stacy helped secure our homeowners & auto insurance… AND was able to save us money! She took the time to explain all the details and options; which ultimately created a plan that protects our family. Stacy always answers the phone with a smile and is dedicated to assisting each and every customer like family."
We responded:
"We're pleased to hear that you've had a positive experience overall with our insurance services. Your feedback is incredibly valuable to us as we strive to provide the best possible service to all our clients."
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Sonya Alvis

February 26, 2024

5  out of  5
rating by Sonya Alvis
"I’ve been with State Farm for 10+ years. Greg’s insurance agency namely Stacy is an excellent agent. I have ERS. I got in a bind and needed my car towed to my home. About 35 miles. They got on it and got us home. My insurance covered it 100%. That’s just one example of why I say they are excellent."
We responded:
"Thank you for taking the time to provide your feedback! We are especially thankful you had a good experience with our team! Thank you again for choosing us as your insurance provider. "
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Heather Yates

February 26, 2024

5  out of  5
rating by Heather Yates
"We love Gregg Phillips State Farm. They are always willing to be to help and make sure we are covered where we need to be!"
We responded:
"Thanks Heather! We're so glad to have you as our neighbor! "
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Taylor Brownfield

October 4, 2023

5  out of  5
rating by Taylor Brownfield
"Great company and even greater people."
We responded:
"Thank you!"
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Fine Line Supply Co.

October 4, 2023

5  out of  5
rating by Fine Line Supply Co.
"Personally, I’ve been a State Farm customer for about 25 years. Gregg came highly recommended when my wife and I relocated to Ruston 13 years ago. His office handles insurance for our home, vehicles, and business. We unfortunately had to call on them for a wreck and most recently an issue with the business. Gregg’s office made the claim process easy and took care of us. I’m happy to have them as my insurance agency."
We responded:
"Thanks Henry- for all you and your family do for our community and for allowing us to serve as your insurance agency. "
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Brandy Hammons

October 4, 2023

5  out of  5
rating by Brandy Hammons
"This is my insurance office and Agent. I cannot brag enough about the years of great service they all have given me over and over again. From getting policies to claims paid quickly the staff is top notch and Gregg goes above and beyond to be there when I need them/him. Brandy Hammons"
We responded:
"Thanks Brandy! We really appreciate you!!"
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Come Correct

May 20, 2023

5  out of  5
rating by Come Correct
"Local for sure 100%. The friendly staff that know you by your 1st nany and every single time I have made a phone call about any concern it was handled without me having to call a 100 number and deal with the hassle of talking to people who have no clue who I am. Mr. Phillips and staff Do a phenomenal job at letting all their clients and perspective clients know if you have any hurdle call us we will handle Everything. It is truly a turnkey Client based customer service focused business"
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Virginia Spivey

July 21, 2022

5  out of  5
rating by Virginia Spivey
"Friendly take care of business help if you need it do not mind answering questions very pleasant atmosphere I love Greg Phillips State Farm thank you"
We responded:
"Thank you Virginia! It is a pleasure getting to serve the Ruston community!"
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Mary Njangekei

July 13, 2022

5  out of  5
rating by Mary Njangekei
"Great people with great professional skills and values client’s time by responding on time."
We responded:
"Thank you Mary!"
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Justin Shipley

June 15, 2022

5  out of  5
rating by Justin Shipley
"I have used Gregg for a long time and he has always been there to answer any questions as well has been over backwards to make sure I was well taken care of. Justin Shipley"
We responded:
"Thank you for your positive rating of our office! It makes us happy to know that we did our job the way you should expect of your insurance agency! Our team is always available to assist you with your auto, home and life insurance needs! Thanks again, Gregg"